FAQs

We aim to answer all Emails within 24 hours (Mon - Fri) and we do check our inbox regularly and answer as many emails as we can. During busy times of the year, we receive a high volume of emails. We’re constantly growing our team and always looking to improve response times.

Each product page features a sizing guide to help you find the correct shoe size. Consult these sizing guides, as they may differ from traditional shoe sizes.

Heel spurs arise from overloading the heel or experiencing ongoing load imbalance. Walking barefoot is the best way to treat heel spurs, and our barefoot shoes help support your feet while protecting them from other hazards.

Foot malposition is a leading cause of knee, hip, and back problems. Orthoture shoes train a wider range of foot muscles to promote pain-free movement in the future. However, with persistent pain, it’s always a good idea to consult a doctor.

Barefoot running, or running in barefoot shoes, offers a variety of benefits, including: Freedom of movement for the feet, reactivation and strengthening of the foot muscles, basis for healthy foot development, better blood circulation, activation of the vein pump sensory feedback. The stronger ground feeling also leads to better balance and sure-footedness, as the body can optimally adjust to the ground conditions. As a result, the natural gait is maintained, the joints can move freely and naturally and perform their task unhindered.

Our customers have reported that the soft upper material of our barefoot shoes has helped reduce pressure on the metatarsophalangeal joint. Frequent movement in bare feet or barefoot shoes is excellent to help relieve symptoms. Just remember that it’s best to start slowly so as not to aggravate any foot-related condition.

Please make sure Capital letters will be correctly applied when required and be aware that discount codes are not cumulative. If a discount code still doesn't work it means it has expired. For further questions contact us at service@orthoture.com

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

Yes, if you find your new shoes don’t fit, you can start an exchange by emailing service@orthoture.com, and we’ll get back to you promptly to process an exchange.

We do not offer free returns at this time. However, we do offer free standard shipping on shoe orders. We will send you a free pair of shoes for defects or warranty claims. Returns can be initiated by emailing service@orthoture.com